Refund policy

Version 2026-10 · Last updated 18 October 2026

This policy covers SoloBooks subscriptions (software only). Payments are not open yet; this policy applies from the first payment. Payments are processed by our payment provider, which is named at checkout and on your receipt.

Try first, free

Every account starts with 1 month free, with no card, so you can check that SoloBooks fits before paying anything.

Money-back guarantee

• First payment: if you are not satisfied, ask for a full refund within 30 days of your first payment of a subscription (monthly or yearly). No reason needed.
• Yearly renewal: full refund if you ask within 14 days of the renewal date (for example if you forgot to cancel).
• Outside these periods, payments are not refundable and there are no partial refunds for the rest of a period, except where the law requires it or the service was not provided as described.
• Your statutory rights are not affected (for example the 14-day withdrawal right of consumers in the EU and the UK).

How to ask for a refund or cancel

Use the link in your payment receipt email, or write to [email protected]; we answer within 2 working days. Refunds go back to the original payment method, in AED, usually within 5–10 working days. Cancelling stops future renewals; you keep access until the end of the paid period.

After a refund

The plan ends at once. Your data is not deleted: it stays readable and exportable (evidence pack, CSV, summary), as after the free month, until you delete your account.

Optional year-end review

The optional review is a separate human service, not part of the subscription and not covered by this policy. No payment is taken for it today; its payment and refund terms will be shown before any charge.

Contact

Falajo · [email protected] · Dubai, United Arab Emirates